Presently, I am working as a Learning and Development Partner at Bosch Global Software Technologies Ltd (BGSW). For the last 17 plus years, I have facilitated soft-skills, behavioral skills and management skills for various manufacturing, IT and ITES companies and training institutions.
Professional
2002-2006
During 2002-2006, I trained call center employees at ICICI OneSource International call center and Origin Call center. The programs included both outbound and inbound voice processes:
- Voice and accent neutralization training
- Foundation Level Training (FLT):
- Selling and customer orientation
- Art of Listening
- Art of Questioning
- Customer handling
- Process Level Training (PLT)
- Product/services benefits and features
- Product up-sell
- Refresher Training
Currently
I have been designing and facilitating training programs and workshops for 4000 plus business associates at Robert Bosch since 2008. Participants come from both technical operations(delivery) and corporate functions of entry, mid and higher mid levels of hierarchies and functions such as engineers, team leaders, quality managers, human resource executives, purchase team, finance and sales team. I conduct programs on:-
- Oral communication skills
- Written communication skills
- Persuasive Presentation skills
- College to company transition
- Train the trainer (Coach the Coach)
- Art of selling
- Corporate Induction
- Art of questioning
- Corporate etiquette
- Corporate Values
- Performance Appraisal awareness programs
- Out bound team building programs
- Feedback essentials
- Fundamental supervisory skills
Personal
On the personal front, I am married and blessed with two boys. I'm born and brought up in Bangalore. Presently, I reside in Coimbatore, working as Learning and Development Partner at Bosch Global Software Technologies Ltd (BGSW), Coimbatore, Tamil Nadu, India. I speak Tamil, and Kannada fluently besides English. I love blogging and coining mnemonics.
I'm on Linkedin
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